David Dao and United Airlines garnered national and viral attention after Dao was dragged off of a United flight for refusing to get out of seat. The airline had needed to open up some seats for staff members, and Dao’s seat had been selected to be given to a staff member. When he refused, airport security had to forcibly remove him.
Dao sued United and the two have recently settled.
The New York Times Reports:
“We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411,” he said in an email. “We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.”
Earlier on Thursday, United announced several steps to prevent such episodes from recurring and said that passengers who had arrived on an aircraft shouldn’t have to give up their seats. The airline said it would create a new check-in process that would allow passengers to volunteer to give up their seats for compensation, and increased the limit of that compensation to $10,000 from $1,350.
United had previously announced that it would no longer ask law enforcement officers to remove passengers from its planes over booking issues, and that crew members would not replace boarded passengers.
“I hope other airlines will follow United’s lead,” Mr. Demetrio said in an interview on Thursday. “I have gotten an amazing number of emails from people with tales of woe, and it was not limited to United Airlines. So passenger service is an industrywide issue, and here United has laid the groundwork for the other airlines on what needs to be done.”